Our Policies

Prices

Prices and promotions are subject to change without notice.

Payment Methods

Quantum Leap Wellness (BIOAGE) accepts PayPal, Visa, MasterCard, American Express and Discover as payment on orders. For payment with check, money order, or bank check, call 877-288-9116 to place your order and to find out where to mail your check.

Domestic Shipping Charges

Unless otherwise requested, standard shipping within the United States is handled with the United States Postal Service’s Mail service, and standard shipping in Canada is with the Canadian Postal Service’s Mail service. For faster or expedited shipping or other shipping methods or carriers, please request at time of order.

International Shipping Charges

Unless otherwise requested, standard international shipping is handled with the United States Postal Service’s Global Express service. International shipping and shipping charges are subject to each country’s regulations and laws. Shipping cost is estimated based on handling, weight, shipping method, carrier, and destination (zone or country).

The final shipping cost will be reviewed before finalizing your order and you will be informed or asked to approve any differences over 20% of the estimated shipping fee.

Please note that deliveries are available only on business days, Monday through Friday. Saturday, Sunday and holidays are excluded.

Customs Declaration of Content and Value

The shipment will be declared for the purpose of customs declaration. The declared value of the product will be subject to each order’s value.

Lost, Delayed or Retained Products

Shipments that are lost in transit, delayed and/or retained by customs agencies are the responsibility of the buyer. The communication and resolution of these delays are also the responsibility of the buyer.

To protect your order from loss, it is recommended to insure your order at the time of purchase. Please request for your order to be insured and the cost will be communicated to you.

Product Returns

Note that this product return policy applies only to direct customers of Quantum Leap Wellness (BIOAGE) and not to its resellers.

The first opened or unopened product returned within 30 days of purchase will be refunded in full less shipping and handling charges. Unopened products returned within 30-90 days of purchase will be subject to a 15% restocking fee.

Quantum Leap Wellness will not accept products returned after 90 days of purchase or refund opened products after 30 days.

Please call Customer Service at 877-288-9116 to obtain a Return Authorization Number and a Return Address, or email us.

The Return Authorization Number must be marked on the outside of the package of the product being returned. Shipments to Quantum Leap Wellness (BIOAGE) should be made by a traceable method as Quantum Leap Wellness (BIOAGE) is not responsible for lost packages of products being returned to us.